COVID 19

Biosafety Practices and Protocols in Puerto Vallarta during COVID-19.

Last update: July 2021.

Our visitor’s safety is our top priority.

The Tourism Council and Trust in Puerto Vallarta provides you with the new measures implemented by the Government of the State of Jalisco, in regards to stopping the spread of COVID-19, consciously looking after the destination’s visitors and citizens’ health.

Learn more about this new strategy, safety standards and practices that are being implemented in Puerto Vallarta, in order to offer every visitor a safe and pleasant stay upon their arrival and until their return home.

Hotels, restaurants, beaches, shopping centers, spas, gyms and fitness centers, the Malecon, tour operators, natural attractions, and all other activities in the destination will continue to strictly follow the implemented safety measures and maximum capacity.

The State of Jalisco has been taking prompt decisions and actions to handle the current health situation responsibly, stopping the spread and moving steadily towards economic recovery.

We invite you to follow the guidelines emitted by health authorities to guarantee the safety and health of all visitors and citizens of Jalisco.

USE OF MASKS

The use of masks is mandatory for every person in any public space, such as public streets, public buildings and public transportation, as well as commercial establishments or services with general access. 

RESPONSIBLE HOSPITALITY

Hotels are operating at 80% of their capacity, including their common areas and beach services. Hotel pools, beach clubs, spas, gyms, and restaurants are already available to guests.

Each and every hotel is following strict health and sanitation protocols, established and monitored by local authorities, as well as their own corporate or business protocols.

Sanitary filters are placed, denying access to persons with a body temperature of over 37°C, and/or cough-like symptoms; hand sanitizer for guest use is given at entrance doors; the use of masks is mandatory in common areas and when in contact with people that do no belong to the same travel group.

OPEN AND CLEAN BEACHES

In general, public beaches are open; nevertheless, it is recommended to follow the preventive guidelines for a safe and healthy social coexistence: It is recommended to shower before and after visiting the beach; keep a safe distance of 6 feet (5m) between groups; use hand sanitizer; use masks when entering and exiting the beach (can be removed once there); groups no larger than 8 people (preferably from the same family); chairs, loungers, and umbrellas must be sanitized before use; it is suggested to not share objects with other groups at the beach (floats, balls, and others).

Additionally, wear a mask when accessing public toilets along with hand sanitizer to enter and exit; trash bags for solid waste should be properly closed and left in the trash cans available at the beach; the indications by lifeguards and security staff should be followed and obeyed at all times.

AIRPORT AND MARITIME TERMINAL, KEEPING UP

Health, disinfection, and prevention measures are still being strictly followed at the International Airport of Puerto Vallarta, the maritime terminal, public transport, supermarkets, and government offices

It is worth emphasizing that The World Travel and Tourism Council (WTTC) gave the Safe Travels Stamp to the State of Jalisco, in recognition of the strict hygiene and safety standards followed in all its facilities.

PUBLIC SPACES AND TOURIST SERVICE PROVIDERS

The beautiful and iconic Malecon boardwalk is completely open to the public. Plazas, shopping malls, and corridors are open following health protocols. Similarly, museums, galleries, theaters, cinemas, bars, clubs, gyms, spas and sports facilities.

With a strong sense of responsibility, tours and recreational activities are normally operating, with a maximum capacity of 80%, reason why we recommend booking in advance.

Restaurants will operate with a maximum capacity of 75% until 01:00 a.m.

Bars and clubs will operate until 04:00 a.m. and with a maximum capacity of 40%.

Casinos will have a maximum capacity of 60%.

Supermarkets, convenience stores, department stores and businesses will have a maximum capacity of no more than 75% up to 500, 70% up to 1,000 on surfaces larger than 4,000 m2.

Parking spaces will operate at 75% of their capacity.

EVENT VENUES

Event venues and spaces for social events will be allowed 300 people in indoor spaces and 600 people in open-air spaces. Conventions, exhibitions, and expos will have a maximum capacity of 3,000 people simultaneously as long as the space is greater than 10,000m2 and as a limit 6,000 people per day.

KEEP A SAFE DISTANCE

It is encouraged that all citizens and visitors practice social distancing in public areas and wear a mask, which is mandatory at supermarkets, convenience stores, churches, offices, and other enclosed premises.

The United States border with Mexico is still closed for non-essential travel, including pedestrian crossing, until February 21st, 2021. Domestic and international airlines are continuing to resume their routes and frequency and have reported an increase in bookings (connectivity details below).

As of January 26th, all passengers on international flights bound for the United States, including those who have received the COVID-19 vaccine, will be required by the Center for Disease Control to show proof of a negative COVID-19 test, whether antigen (rapid test) or PCR or written documentation of recovery following a COVID-19 infection prior to boarding. This follows similar regulations issued by the Canadian government as from January 7th, 2021, requiring a negative COVID-19 test (PCR or LAMP) for all inbound international passengers as of January, 2021. Tests for entry into the USA must be conducted no more than 72 hours prior to departure, and for Canada no more than 96 hours prior to departure from Puerto Vallarta.

To facilitate this process, Puerto Vallarta offers North American citizens COVID-19 tests in convenient locations across the destination such as the airport, medical facilities and select hotels at affordable prices. It is recommended to schedule an appointment as far in advance as possible by contacting any of the providers listed in this document. Any additional requirements, costs, and the current status of results should also be confirmed directly with the service provider.

Passengers who test positive for COVID-19 but exhibit no major symptoms will be required to undergo a mandatory 14-day quarantine which can be completed in their hotel on a designated floor (if available) or room. Each hotel applies different policies for mandatory quarantines, with some offering steeply discounted rates. Specifics should be confirmed with individual hotels directly.

Although not strictly necessary, it is recommended for international travellers to have travel insurance.

In order to facilitate and speed up your arrival at Puerto Vallarta International Airport, we recommend reading and filling out your entry form at the following link: Download Arrivals / Departures Protocols for U.S. travelers

Below you’ll find more information and a real-time list of all testing options in Puerto Vallarta.

PUERTO VALLARTA COVID-19 TESTING PROVIDERS

Testing FacilityTurnaround time for PCR test resultsCost for PCR testTurnaround time for rapid antigen test resultsTurnaround time for rapid antigen test resultsCost for rapid antigen testOffers testing on-site at tourist accommodationsPhone NumberWebsite
NORTH HOTEL ZONE
HOSPITAL JOYA24 hours$ 3,100 MXN
$157 US
$199 CAN
Same day$ 1, 516 MXN
$79 US
$97 CAN
YesBlvd. Francisco Medina Ascencio #2760322 149 1424www.hospitaljoya.com
SAN MARÉ HEALTH CARE GROUP24 hours$ 3,100 MXN
$157 US
$199 CAN
N/AN/ANOBlvrd Francisco Medina Ascencio 2735-9322 252 1711www.sanmare.mx
HOSPITAL CMQ
Laboratorio SANLOR
32 hours$ 3,900 MXN
$197 US
$250 CAN
4 hours$1,240 MXN
$63 US
$80 CAN
YesAv. Francisco Villa 1749, Vallarta Villas322 293 6499www.hospitalcmq.com
CITY HEALTH URGENT CARESame day when tested before 2 pm$ 3,690 MXN
$187 US
$237 CAN
10 Minutes$ 1,100 MXN
$58 US
$71 CAN
YesAv. Los Tules #140, Diaz Ordaz322 109 2681covidtesting.cityhealthuc.com/mexico
DIAGNOSTIKA24 hours$ 3,000 MXN
$152 US
$192 CAN
Same day$ 1,447 MXN
$73 US
$93 CAN
YesAv. Francisco Villa 1389, Fluvial Vallarta322 224 8622www.diagnosti-k.com
SANTO DOMINGO48 - 72 hours$ 3,599 MXN
$182 US
$231 CAN
N/AN/AYesAv. Francisco Villa #1308, Aralias ll322 224 2515www.labosd.com
BIOSLAB24 hours$ 3,700 MXN
$188 US
$237 CAN
2 hours$ 1,200 MXN
$61 US
$77 CAN
YesAv. Universo 2008-A interior 11 Col. la Aurora322 113 33 43https://www.facebook.com/LaboratorioBiosLabOficial
SALUD DIGNA48 - 72 hours$ 950 MXN
$48 US
$61 CAN
N/AN/AN/AAv. Francisco Villa #1284, Aralias.322 688 1497www.salud-digna.org
OMEGA VALLARTA48 hours$3,000 MXN
$152 US
$192 CAN
15-45 minutes$ 1,250 MXN
$63 US
$80 CAN
YesAv. Francisco Medina Ascencio # 1951, Zona Las Glorias.322 208 5223www.omegavallarta.com
CENTRO MÉDICO Y ODONTOLÓGICO ANAMAYA32 hours$3,900 MXN
$198 US
$250 CAN
Same day$1,500 MXNYesRoma #196. Local 1y 2. Versalles322 225 6873https://www.facebook.com/CentroMedicoAnamayaPV
LABORATORIO CLINICO CARRILLO72 hours$3,050 MXN
$155 US
$195 CAN
Same day$ 795 MXN
$40 US
$ 51 CAN
Yes Emiliano Zapata # 449 Barrio Santa Maria322 225 0655https://facebook.com/LaboratorioCarrillo/
ROMANTIC ZONE
EMERGENCY CARE BY HOSPITAL JOYA24 hours$ 3,100 MXN
$157 US
$199 CAN
Same day$ 1, 516 MXN
$79 US
$97 CAN
YesVenustiano Carranza #268. Emiliano Zapata322 688 7334www.hospitaljoya.com
HOSPITAL CMQ
Laboratorio SANLOR
32 hours$3,900 MXN
$197 US
$250 CAN
4 hours$1,240 MXN
$63 US
$80 CAN
YesBasilio Badillo #365. Emiliano Zapata322 222 4392www.hospitalcmq.com
SAN PABLO24-48 hrs$2,800 MXN
$142 US
$179 CAN
Same day$ 600 MXN
$30 US
$38 CAN
YesLázaro Cárdenas # 267. Emiliano Zapata.322 226 2677www.laboratoriosanpablo.com
CENTRAL ZONE/DOWNTOWN
SAN PABLO24-48 hrs$2,800 MXN
$142 US
$179 CAN
Same day$ 600 MXN
$30 US
$38 CAN
YesSan Salvador #350. 5 de Diciembre322 226 2677www.laboratoriosanpablo.com
MARINA VALLARTA
HOSPITEN24 hours$ 175 US
6 hours$ 41 US
N/ABlvd Francisco Medina Ascencio #3970, Villa Las Flores322 226 2080www.hospiten.com

COVID-19 Testing at Puerto Vallarta International Airport

IMPORTANT NOTES

  • Information is subject to change.
  • Please contact testing facilities directly to confirm any additional requirements, costs, and current status of same day results.
  • Please arrange appointments as early as possible by requesting assistance from your hotel or contacting the testing facility directly.

*The responsibilty for services and costs regarding the listed options relies solely on the service providers.

Did you know that Puerto Vallarta received the Safe Travels Stamp, issued by the World Travel and Tourism Council- WTTC, due to the compliance of global health and sanitation standards in all our facilities?

Safe Travel

Protocols in Puerto Vallarta during COVID-19

Aeropuerto

Airport

  • Temperature screening with digital thermometers and thermal cameras at passenger entry and exit.
  • Limiting access to companions in terminals, unless clearly justified.
  • Safe distancing (1.5 – 2 m) during documentation, inspection areas, immigration, customs, baggage and cargo handling, boarding and disembarking, among other processes.
  • Hand sanitizer dispensers around terminal and required use of masks.
  • Prioritizing walking at boarding and disembarking, avoiding the use of passenger carts.
Hoteles

Hotels

  • Have strict cleaning standards and use chemical products to properly disinfect rooms and common areas. Cleaning systems like UV lamps, steam cleaning and chlorine should be used.
  • Hotels are operating at 80% of their capacity, including their common areas and beach services. Hotel pools, beach clubs, spas, gyms, and restaurants are already available to guests.
  • Sanitary filters should be placed denying access to people with body temperature of over 37 °C and/or cold-like symptoms.
  • Hand sanitizer for guest use at entrance doors.
  • Use of mask required in common areas and when in contact with people that are not in the same group.
  • Check out the list of hotels that are currently operating in Puerto Vallarta following guidelines set by the Federal Government and the State of Jalisco.
Guías turísticos y DMC’s

Tour guides and DMCs

  • Staff will use facemasks and visors, will not shake hands and will keep a safe distance.
  • Washing hands with soap and water before and after each service.
  • Hand sanitizer available in DMC area at airport and hotel lobby for continuous hand disinfection.
  • Door handles and lateral walls will be cleaned before boarding the vehicle.
  • When boarding a vehicle, passengers will keep a safe distance of 1.5-2m between them.
Restaurantes

Restaurants

  • Restaurants and coffee shops will operate at 75% of their capacity with operation until 1:00 am.
  • Hand sanitizer will be given at arrival; use of masks is required at entry. Access will be denied to people with body temperature of over 37 °C and/or cold-like symptoms.
  • Periodic disinfection using chlorine solution in high-contact areas should be done, as well as common areas.
  • Safe distance between tables (5-7 feet) should be kept and have no more that 8 people per table.
  • If there are physical menus, they should be disinfected between each customer. The use of digital menus through QR codes is recommended.
Playas

Beaches

  • Masks should be used when entering and exiting public beaches as well as facilities.
  • Use of flags according to beach capacity (green and red).
  • Keep safe distance of at least 5 meters between family or group.
  • Groups of maximum 8 people, preferably from the same family or group. No sharing objects like inflatables between groups.
  • Use of trash bags for organic and inorganic waste, to be deposited in trash cans.
  • Public beach clubs should comply with biosafety measures at entry and sanitizing of equipment after every use.
  • Staff should wear masks or visors at all times.
Transportación Local

Local Transportation

  • Mandatory use of masks for drivers and users.
  • If possible, open windows to improve ventilation.
  • It is recommended to sit at the back to keep a safe distance with the driver.
Tours y Actividades

Tours and Activities

  • Deny access to people with body temperature of over 37 °C and/or cold-like symptoms.
  • Keep a safe distance of 1.5-2m with clients and co-workers.
  • Hand sanitizers available at various points and sanitizing of tour equipment.
  • Use of masks required when the activity allows it.
Información general

General Information

  • Safe distance of 1.5-2m, hygiene guidelines and contact restrictions are followed.
  • Mandatory use of masks in public transport and all kinds of establishments.

Arrivals / Departures Protocols

U.S. travelers visiting Puerto Vallarta and its surrounding areas in Jalisco by air are required to follow COVID-19 health and safety protocols and to complete the following steps before boarding a flight.

Complete the health questionnaire

In order to safeguard the health and safety of arrivals on the same flight, the Federal Aviation Agency requires air passengers complete the Questionnaire of Identification of Risk Factors in Travelers. Once completed, arrivals to PVR International Airport will receive a QR code to present to federal agents at the security gate. Please see the questionnaire here.

Complete the official immigration form

All foreign citizens traveling to Mexico are required to fill in the Multiple Immigration Form entitled Forma Migratoria Multiple (FMM). Some airlines provide the form on board, but not all, so air passengers are advised to complete the online entry form prior to departure. The completed form must be printed on both sides and can be found here.

Complete the customs declaration form

Upon arrival, travelers will need to fill out and present the customs declaration form. Many airlines provide this on board, but they are also readily available at PVR international Airport. Only one form needs to be completed per family or group of people that are traveling together and live in the same household. You’ll present this form to the customs officer upon arrival. To save time, travelers can complete the declaration form online here.

In line with the state of Jalisco’s COVID-19 health and safety requirements, departing travelers will need to complete the following steps:

Complete a new health questionnaire

The Federal Aviation Agency also requires all air passengers complete the Questionnaire of Identification of Risk Factors in Travelers upon departure. Once completed, travelers will receive a new QR code to present at the security gate. Click here.

Provide a negative COVID-19 test result and fill out attestation form

All airlines flying into the United States require confirmation of a negative COVID-19 test result that was processed within 72 hours before the time of departure. Alternatively, travelers can provide documentation of recovery such as a letter from a healthcare provider or public health official confirming clearance for international travel. For all passengers returning to the U.S. Your test must be taken within 72 hours before your flight.

Negative test results or documentation of recovery must be presented at check-in or before boarding a flight. Additionally, air passengers are required to confirm that the information they present is true in the form of a written attestation, which must be submitted within 72 hours of their flight. Click here.

Provide the completed Multiple Immigration Form

All foreign citizens departing Mexico must present the Multiple Immigration Form (Forma Migratoria Multiple (FMM)) that was completed upon arrival at the security gate.

Follow individual airline requirements and procedures

Each airline has its own COVID-19 related procedures and protocols for boarding. As such, travelers are advised to check with their chosen airline for additional documentation requirements prior to departure. Please see below airline carriers with flight routes into PVR from key airports in the United States:

Alaska airlane

Download VeriFLY and Travel with Assurance Click here.

Requirements:

  • Upload negative COVID-19 test results to VeriFLY
  • Complete the attestation form at VeriFLY

Once you submit your test results and complete the attestation form your pass will be succesfully activated. You’ll need to show your completed verifly pass to an Alaska Airlines agent before going through security.

American airlane

Download VeriFLY and Travel with Assurance Click here.

Requirements:

  • Upload negative COVID-19 test results to VeriFLY
  • Complete the attestation form at VeriFLY

Once test results are submitted and an attestation form is completed, a pass will be activated. Travelers will need to show a completed VeriFLY pass to an American Airlines agent before boarding

Delta airlane

Requirements:

Once test results are submitted and an attestation form is completed, a pass will be activated. Travelers will need to show a completed VeriFLY pass to an American Airlines agent before boarding

Frontier airlane

All required documents must be presented physically upon check in.

Requirements:

  • Negative COVID-19 test result
  • Attestation form

All travelers will need to go to the ticket counter where documentation will be verified before they can proceed through to security.

Southwest airlane

Complete each of the below steps prior to arriving at the airport

Requirements:

  • Fill out the Southwest attestation form online: Click here.
  • Bring physical or electronic documentation of a negative COVID-19 viral test result.

All travelers will need to go to the ticket counter where documentation will be verified before they can proceed through to security.

Spirit airlane

Requirements:

  • A negative COVID-19 viral test.
  • Required to complete an attestation form, which can be found here.

Please print and bring this completed form with you to the airport. Travelers can also complete the attestation form at the airport upon arrival. Due to these new processes, please allow extra time for check-in at the airport.

United airlane

Download the United Airlines app to enter the following documentation for check-in: Click here

Requirements:

  • Upload negative COVID-19 test results
  • Complete the attestation form in the app

Once test results are submitted and an attestation form is completed, a pass will be activated. Travelers will need to show a completed pass to an United Airlines agent before boarding

FAQ'S

Is the Malecon open?
Of course! The Malecon is open to the general public, using masks at all times and keeping a safe distance of 1.5 meters between people that are not part of your group.
Are galleries, plazas, shopping malls, and corridors open?
Yes. Art galleries, shopping malls, and stores in commercial corridors such as the Malecon, Romantic Zone, Downtown, Cuale River and the Marina are open and operating under strict health protocols set by the Federal Government and the State of Jalisco.
Do I need to wear a mask?
General health and safety measures state that residents and visitors should wear masks in public places at all times, when using any kind of public transport, and when entering stores and establishments such as restaurants, galleries, supermarkets, churches, offices, and any kind of enclosed space.
Is it open to travel to Puerto Vallarta from the United States?
The United States border with Mexico is still closed for non-essential travel, including pedestrian crossing, until January 21st , 2021.
Are flights operating to Puerto Vallarta?
Domestic and international airlines are continuing to resume their routes and frequency and have reported an increase in bookings. If you wish to know further details regarding air connectivity click here
Are tours to the different attractions in Puerto Vallarta operating?
They are. All biosecurity measures have been implemented to guarantee the safety of our visitors. Nonetheless, tours only operate to 75% of their capacity, so it is suggested to book in advance.
Are Puerto Vallarta beaches open?
The public beaches are already open, however it is recommended to follow preventive measures such as social distancing, groups of no more than 8 people, use of face masks that can be removed once the recommended distance between group and group (1.5 meters) has been secured. In addition, it is suggested to sanitize chairs, lounge chairs and umbrellas before use, and not to share objects such as floats, balls, etc. In addition, it is suggested that the stay be less than four hours; use face masks when accessing public toilets and sanitizing gel when entering and leaving; solid waste storage bags must be properly closed and deposited in garbage cans on the beach; The indications of flags (green - free access and red - access not allowed) as well as the security personnel and lifeguards must be obeyed and respected at all times.
Is it safe to travel to Puerto Vallarta during these times?
The World Travel and Tourism Council (WTTC) gave Puerto Vallarta the Safe Travels Stamp, in recognition to the strict biosecurity standards and protocols followed by tour operators, restaurants, hotels and main attractions in the destination, so you can travel safely.
Are hotels in Puerto Vallarta open?
Yes. The hotels and resorts in Puerto Vallarta are operating under measures and protocols established by government, in addition to the protocols of your company or corporate.
Are restaurants in Puerto Vallarta open?
Yes. Restaurants started to operate again under strict safety and hygiene measures, to a 80% of their capacity for your safety until 1:00 am, managing to have 8 people per table as a limit.
Are bars & nightclubs open in Puerto Vallarta?
Yes, Bars and Nightclubs operate under strict measures and protocols established by the government. Within those measures, a maximum capacity of 40% was established for your safety until 4:00am
Which Coronavirus protocols are being followed?
Puerto Vallarta has implemented strict protocols for hotels, resorts, tour operators, service providers, restaurants, and main attractions in the destination in order to prevent the spread of Covid-19. Among them, is frequent cleaning with special attention to high-touch surfaces; disinfection of work areas at the beginning and at the end of every shift; use of protective equipment at all times. Puerto Vallarta has been certified with the Safe Travels Stamp given by the World Travel and Tourism Council, and the guidelines suggested by the World Health Organization and Mexican Secretariat of Tourism are being followed, as well as guidelines from the Secretariat of Labor and Social Welfare and the Mexican Institute of Social Security. Download the Manual of Protocols and Preventive Measures COVID-19
 

Relevant information regarding airline operation at PVR Airport:

AIRLINESERVICES
MEXICO
AeromarGuadalajara, Mexico City, Aguascalientes, San Luis Potosi and Monterrey
AeromexicoMexico City
MagnichartersMonterrey
TAR AerolineasGuadalajara, Aguascalientes, Chihuahua and San Luis Potosi. *From Guadalajara to Toluca and Queretaro. From Aguascalientes to Monterrey.
VivaAerobusMexico City, Monterrey, Guadalajara, Ciudad Juarez and Tijuana
VolarisMexico City, Monterrey, Queretaro, Leon and Tijuana
EUA
Alaska AirlinesSan Diego, Los Angeles, San Jose, San Francisco, Portland and Seattle
American AirlinesLos Angeles, Phoenix, Chicago, Dallas and Charlotte. Austin scheduled to resume November 2nd
Delta AirlinesAtlanta, Minneapolis, Salt Lake City, Los Angeles and Seattle.
FrontierDenver and Las Vegas
Southwest AirlinesHouston Hobby, Phoenix, Orange County and Denver
Sun countryDallas
United AirlinesHouston, Los Angeles, Newark, Denver, San Francisco and Chicago
Jet BlueNueva York JFK scheduled to resume until first quarter 2022
AeromarMcAllen
Spirit AirlinesLos Angeles, Houston and Dallas
CANADA
Air CanadaToronto, Montreal, Calgary, Ottawa and Vancouver scheduled to resume until August 2021
Air TransatService tentatively scheduled to resume November 2021: Toronto and Montreal
SunwingRegina, Saskatoon scheduled to resume December 2021
SwoopService tentatively scheduled to resume October 2021 for Hamilton, Edmonton and Victoria. November 2021 for Abbotsford, Toronto and the new route from Winnipeg.
WestjetCalgary
LATAM
Copa AirlinesService tentatively scheduled to resume December 2021
EUROPE
TuiService tentatively scheduled to resume Fall 2021
Puerto Vallarta Covid19

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