Scroll Down

May 31, 2024

Make Traveling Better: Discover GAP Blue at the Puerto Vallarta International Airport

Traveling can be an exciting adventure. But for people with disabilities, it often presents unique challenges. Puerto Vallarta International Airport, operated by Grupo Aeroportuario del Pacífico (GAP), understands these needs and has introduced GAP Blue, a suite of services designed to make traveling more accessible and comfortable for all passengers.

In the following lines, we'll explore GAP Blue's comprehensive and thoughtful services to ensure travelers with disabilities enjoy a seamless journey to Puerto Vallarta, the Friendliest City in the World.

What is GAP Blue?

GAP Blue is an initiative by Grupo Aeroportuario del Pacífico (GAP) aimed at providing enhanced support and services for travelers with disabilities at their airports, including the Puerto Vallarta International Airport (PVR). 

This program focuses on offering personalized assistance, accessible facilities, and a welcoming environment to ensure that every traveler can navigate the airport with ease and dignity.

GAP Blue Key Features

Personalized Assistance

The availability of personalized assistance throughout the travel experience is one of the outstanding features of GAP Blue.  Upon request, passengers with disabilities can have access to assistance from their arrival at the airport to their boarding.  This includes the following:

  • Meet and Greet Services: Friendly staff members are available to meet passengers at the entrance.  They can assist with check-in and guide passengers through security.
  • Companion Services: For those in need of additional assistance, GAP Blue offers escort services to guide travelers through the airport and to their boarding gate.

Accessible Facilities and Services

The Puerto Vallarta International Airport has made significant efforts to ensure that its facilities are accessible to everyone. Among the major improvements are:

  • Accessible Restrooms: The Airport offers restrooms that are fully equipped with accessible features, including grab bars and ample space to maneuver.
  • Elevators and Ramp Access: Elevators and ramps provide easy access to various levels and areas, and are strategically located throughout the airport.
  • Priority Seating Areas: In waiting areas and near boarding gates, designated seating is available for passengers with disabilities.

Communication and Information

Effective communication is essential to ensure a smooth and enjoyable travel experience.  GAP Blue is committed to ensuring that information is accessible and readily available:

  • Visual and Audio Announcements: To ensure that all passengers are kept informed of flight status and other important information, important announcements are made both visually and audibly.
  • Signage: To direct passengers to various facilities and services, clear and accessible signage is provided throughout the airport.
  • Information Desks: Staffed information desks are available to assist passengers with any inquiries or special requests they may have.


Training and Awareness

GAP Blue invests in ongoing training of airport staff to provide the best possible service. This training focuses on the following areas:

  • Disability Awareness: Education of staff on the different types of disabilities and the specific needs that may be present.
  • Customer Care: Improving the skills needed to assist disabled passengers in a sensitive and efficient manner.
  • Emergency Response Procedures: To ensure that staff are well prepared to provide assistance to passengers with disabilities in the event of an emergency.


How to Access GAP Blue Services

The access to the GAP Blue services at the International Airport of Puerto Vallarta is very easy:

  • Pre-Arrival Notification: At least 72 hours prior to departure, travelers are encouraged to notify both the airport and their airline of their special needs. This will allow both the airline and the airport to make the necessary arrangements.  Please visit the official Grupo Aeroportuario del Pacífico website for your pre-arrival notification or if you have any special request. 
  • Upon Arrival: Upon arrival at the airport, passengers can contact any of the information desks or a GAP Blue representative for immediate assistance.
  • Online Resources: Please visit the official Grupo Aeroportuario del Pacífico  website for additional information and resources about GAP Blue.

GAP Blue at the Puerto Vallarta International Airport is a shining example of how thoughtful design and dedicated services can transform the traveling experience for the disabled.

By providing personalized assistance, accessible facilities, clear communication and ongoing staff training, GAP Blue ensures that every passenger can enjoy a smooth and stress-free journey.

Puerto Vallarta International Airport and its GAP Blue services are committed to making your travel experience as comfortable and inclusive as possible, whether you are planning your next vacation or business trip. Embrace the joy of traveling with confidence, knowing that GAP Blue is there to assist you every step of the way.

Visit the official website of Grupo Aeroportuario del Pacífico for more information about GAP Blue services or to book your next trip, or contact their customer service team.  Have a safe trip!

Related Posts

Puerto Vallarta Celebrates 106 Years with Live Music, Art and Special Events

Puerto Vallarta Celebrates 106 Years with Live Music, Art and Special Events

This is the ideal time for celebration, but also for reflection on the evolution of Puerto Vallarta as a vibrant and prosperous community Read more

A Quick Guide to Vallarta Pride 2024: A Celebration of Love and Equality    

A Quick Guide to Vallarta Pride 2024: A Celebration of Love and Equality    

An entire week of LGBTQ+ Pride on the beautiful beaches of Puerto Vallarta, with a variety of sports, cultural and entertainment events Read more

Savor the Flavors: The 20th Edition of Restaurant Week in Puerto Vallarta

Savor the Flavors: The 20th Edition of Restaurant Week in Puerto Vallarta

Restaurant Week is a celebration of Puerto Vallarta’s rich culinary scene and a testament to its vibrant culture Read more

Subscribe to receive promotions, events and updates about Puerto Vallarta

Please wait...

Thank you for your registration.

An error occurred...